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Academy Policy

Cancellation and refund terms

Every Academy enrolment is covered by written cancellation and refund terms, provided to you before you pay.

This policy is not yet published

Seaggle's refund and cancellation terms are being finalised with qualified legal counsel for the jurisdictions we operate in. We will not publish draft terms here, because a policy you might rely on has to be the reviewed and binding version.

In the meantime, the current written terms for any program are provided to you before you pay. Ask an advisor and you will receive them in writing.

Request the current terms

What the published policy will cover

So you know what to expect and what to ask for, this is the structure the final policy will follow.

  1. 01

    Provider and scope

    The legal provider name and contact, the specific programs and services covered, and the effective date of the policy.

  2. 02

    Cancellation and refund eligibility

    Cancellation windows, what qualifies for a refund, what is excluded, and any lawful deduction for sessions already delivered or administrative costs.

  3. 03

    Changes to your enrolment

    How rescheduling, cohort transfer, pausing, no-shows, and missed sessions are treated.

  4. 04

    How to make a request

    Where to submit a request, the information required, and how a decision is communicated.

  5. 05

    Payments and governing terms

    How refunds are returned to the original payment method, and the terms that govern them.

Related: Academy FAQ · Privacy notice